Commonly asked questions

DialFixit subscriptions can be purchased by paying online through our secured payment gateways. We accept all debit and credit cards. You can also pay through your PayPal account or fill the online check for easy payment. Customers are not required to share their credit card information with the agent

You can cancel your subscription by logging in to your account at dialfixit.com or calling us at 1-xxx-xxx-xxxx.

We offer the following 4 plans: • Silver • Gold • Diamond • Platinum Please note, all plans have different price rate depending on the services they cover.

As every case is different, we provide solutions on an individual basis. When you call or email us, the best-suited technician is immediately assigned athe task of resolving the problem.

If your system has technical errors or is not working properly, our diagnostic service will find the underlying cause of the issue. By testing all the hardware and software components, our experts will determine the cause, explain it to you and resolve it with best possible remote solution.

DialFixit not only gives you technical support but it provides you authentic and expert complete PC solutions. Our technicians are highly qualified and are available to assist you 24/7, 365 days a year.

We offer round the clock services, on all our contact mediums i.e. voice, email chat and Calling Card. We have a set up to support your queries 365 days a year, 7 days a week, 24 hours a day. We are open on all national and local holidays. If you are a registered customer then just click on the calling card on your desktop and you will be connected to the technician immediately.

DialFixit offers some discounts for an additional year or additional computer for the existing customers only. Any other discounts if available/applicable would get reflected on the website.

No, not until you log in again and request service. When you log in to the online support center you are prompted to download a temporary desktop sharing application and supporting tools that allow us to view and interact with your computer. Once your service is complete and you log off, the temporary application and accompanying tools are automatically deleted from your PC. We can no longer see or access your computer.

It is very easy to use. You just need to allow our Expert to login into your computer through the Internet to be able to fix your computer issues remotely. You can simply sit back and watch. Or, you can work on something else while the technician is fixing your computer. Online computer support is simple, convenient and, best of all, it's 'hands-free'.

At DialFixit, customers are entitled to a refund under the following conditions:
  • If there is a procedure available to solve the problems that are there and the issue was not resolved during the time the account was active.
  • The issue is not on the schedule of services for that particular plan.
  • The problem shows up prior to 15 days after our support tech last solved the issue.

We have a simple process. Purchase the plan suitable to your support need by following step by step process on the website. Once you have made the payment, you'll get user credentials on your registered email ID. Login to your DialFixit account, open a support ticket describing your problem, and select the time slots based on availability. Support executive calls you at the selected time and resolves your problem, over the phone or by accessing your machine.

Anytime you are confused about our work or anything about our service , you can reach us at (xxx) xxx-xxxx to schedule a call with our expert advisors. Alternatively, you can get in touch directly with the technician through our online chat support.

Not at all! We will tackle technical faults with our one-time support plan. One-time plans offerings include:
  • Virus removal plan
  • Wi-Fi setup plan
  • PC tune up plan
  • Tablet setup plan
  • Printer support plan
  • Free diagnostic service

We are always available @ (xxx) xxx-xxxx. You can also send us an email whenever you want to connect with us.

Yes, your personal information is absolutely secure with us. One thing that makes us stand out when it comes to high security is our PCI Compliance Certificate. We take immense pride in the fact that we are amongst the r few top notch organizations of the world that have been certified as PCI Compliant. This compliance certificate certifies that, the company it has been issued to has, successfully fulfilled all the requirements of PCI DSS (Payment Card Industry Data Security Standards).

We provide support for all platform and applications no matter which computer brand you are using and where you purchased your computer from.

We cover the latest OS versions of Windows and older versions still supported by the manufacturer. At this time, we do not provide support for Mac & Linux.

It’s simple. If we don’t fix it, you don’t pay. We offer a 30-day money-back guarantee

We don’t follow the practice of diagnosing computers before you purchase a plan. You need to purchase the plan first in order for our support executive to check/diagnose your computer. However, if we are not able to fix your issue, we will refund the money in full.

Unlimited Tech Support

Prices start from $49.99/month

Your satisfaction is our assurance of a job well done!

What issue are you currently having?

Connect to a Pro! Let’s get started! Try Dialfixit Support today & get:

  • Virus scanning and removal
  • Slow laptop speed troubleshooting
  • Corrupted or deleted file recovery
  • Operating system setup
  • Upgrading software to the latest version
  • Browser installation to insure ease and safety of operation
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